Insurance Claim Disputes

If you have ever filed an insurance claim, you have likely encountered one of the many tactics that insurance companies use to avoid paying out on policies. In our experience, the biggest tactics companies use are to ignore, delay or outright deny valid claims.

• Ignore: One of the simplest ways an insurance company will get out of handling claims is to ignore their policy holders. They may avoid phone calls or take up diversionary tactics such as continually passing policy holders from claims specialist to claims specialist. The goal here is to frustrate the holder enough so that he or she gives up.
• Delay: Claims specialists are encouraged to delay taking action on claims at all stages of the process. They may take several days to return phone calls and weeks to follow up on paperwork. Even if they agree to make a payment, they can still delay in printing and sending out your check.
• Deny: Was your insurance claim denied? You should know you are not alone. By far, the biggest tactic companies will employ will be to deny perfectly valid claims. The truth is most people are never sure when or how to dispute a denied claim, so companies get away with this more often than we’d ever like to imagine.